Players winnings havent been received yet
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Despite having received a notification that the withdrawal was complete, the funds hadn’t appeared in his bank account. The player had been in contact with the casino support team for nearly five months, having provided all the requested information, but kept receiving standard responses asking him to wait. The player had made successful withdrawals in the past and had passed the KYC verification. In response to the player’s complaint, the casino had stated that they were waiting for feedback from their payment system. The player disputed this, stating that the casino had already provided an RRN code but refused to provide transfer details.
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- We extended the complaint’s timer twice to allow more time for the player to respond, but she failed to do so.
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Waiting for casino to reply
Moreover, 1xBet accepts more than 20 other international payment service providers, providing users with even more payment options. The player from Brazil had made three withdrawal requests on the 1xbet platform, which had remained unprocessed. Despite multiple contacts with the casino and assurances of resolution within 24 hours, the issue had persisted for five days. We had advised the player to wait for 14 days, as withdrawal processing could take up to two weeks.
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Consequently, the complaint was rejected due to lack of response from the player. The player from Benin had his account locked with a balance of $3500. Despite providing all requested documents, including ID, screenshots, and a picture holding the ID, he stopped receiving replies and could not access his account or funds. We attempted to gather more information from the player to proceed with the investigation but received no response. Consequently, the complaint was rejected due to a lack of communication from the player.
The level of the company’s services can be compared with the European ones. The customer support responds quickly to user complaints and helps customers solve problems. The player from Singapore is struggling to withdraw his winnings. Also, his deposit has not been credited to the casino account. The player later confirmed that the deposit was refunded and he no longer has issues with withdrawals, therefore we marked this complaint as resolved.
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The player had disputed this claim, stating they had never made such a declaration and had requested the payout of their winnings amounting to 4152 Brazilian real. The casino had claimed the player had requested the account blockage citing gambling addiction, and the request had come directly from the player’s authorized account. The casino had also mentioned that the player’s balance at the time of account blockage did not amount to 4152 reals. The player had been asked to provide a medical document confirming or refuting the gambling addiction to unblock the account.
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The player from Benin had his account with 1xBet blocked for nearly two years. The casino was then requesting proof of no gambling addiction. He claimed to have deposited more than $30,000 and had a balance of $5,000. We attempted to investigate the issue, but due to the player’s lack of response to our inquiries, we were unable to proceed and had no option but to reject the complaint.
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1xBet offers an almost unrivaled selection of sports betting options compared to their competitors. For example, do you know any other betting site offering cock fighting and surfing as part of their selection? Of course, 1xBet also offers all the conventional sports such as football, hockey, basketball and many more. On the bottom line, 1xBet is a great betting site which offers huge potential for Kenyan players. Some of the most popular sports in Kenya are well-represented on 1xBet, such as rugby, basketball and of course football. They often have football games from the Kenyan Premier League that you can bet on.
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They provide a convenient and user-friendly mobile app that allows you to place bets and play casino games anytime and anywhere. They also actively use modern technologies and offer their users various features, such as early bet closure or live streaming of sports events. The player from Benin had won a substantial amount at an online casino but had trouble withdrawing his winnings. After fulfilling numerous documentation requests and participating in a Skype call, his account had been blocked unexpectedly. Despite his appeal and sending notarized documents, the player couldn’t access his account or his winnings.
This can mean that support for problems can be a little bit on the slow side and patience is needed when dealing with them. As a new customer read my comprehensive 1xBet review for in-depth tips and advice on how to get the most out of your account. The firm’s UK licence was suspended after reports of their websites hosting betting on cock fighting, children’s sport and using pornography to encourage betting. The Club has 100 million followers across Africa and fully mobilised official Supporters’ Clubs in Ghana, Nigeria and South Africa. Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. I’m glad to hear that your issue has been resolved successfully.
An Indian player’s withdrawal and casino gameplay were blocked. Despite having provided the requested ID cards and other details to the casino’s security team, further requests were made for a mobile operator app screenshot containing personal data. The player was struggling to meet these requirements and sought assistance.
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The player from Mexico has deposited money into casino account but the funds seem to be lost. We’ve rejected this complaint as per the player’s explicit request. The player from Peru is experiencing difficulties withdrawing his funds. The player’s bonus was not credited as the casino claims that they did not send him any promotional offer.
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The player from Bolivia faced issues withdrawing money using Visa. The withdrawal request was initially accepted, but after a few hours, an error occurred and the money was refunded back into the player’s account. We attempted to gather more information and requested screenshots of the transaction history, but the player did not respond to our messages.
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The player from Malaysia complains about an uncertain issue. The player from Netherlands complains about an uncertain issue. The player from India has been accused of opening multiple accounts. The player from Belarus submitted all the required documents, but the casino is asking to send them by post. The case, was successfully resolved, and the player passed through the verification process. After number of weeks, the casino was not able to provide us with any specific information of the player’s request nor any solution, therefore we have closed this complaint as unresolved.
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